As we are due to fly out to a beautiful Greek Island at the end of June, ash permitting, the emails have been tumbling in from Thomas Cook. Book your seats in advance.Choose extra leg-room,etc etc. As a man who loves that little bit of extra leg-room, it helps me to sleep and it's worth a few quid more, I was right on to their website where I'm constantly told that my booking reference is invalid.
So, let's phone instead. Five times now I've phoned and been given a long spiel about what I can upgrade and all about their cruises.A wee word about swine flu and off we go. "There is a high volume of calls at present.Please call back later!" I could have paid for the bl*** seats with the cost of the calls so far.
Why don't they just begin with, "There is a high volume of calls at present.Please call back later!" It would have saved me a fortune!